Slide 1
Mediation turns negative energy (invested in conflict) into positive energy (invested in reaching an agreement).
Slide 2
Conflicts between colleagues lead to a productivity loss of 20 to 30 per cent.
Slide 3
Mediation gives so much more than legal redress, it provides general peace of mind.
Slide 4
"If people were to ask more questions, rather than trying to draw their own conclusions, there would be less conflicts."
Silke Buss, PhD
Conflict Mediator
Consultant/ Coach in Communications
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Resolving a conflict via Mediation

Because we all stand to gain. Because we’re preparing for a future in peace.

Avoiding frank discussions, silencing criticism, swallowing a bitter pill and second guessing instead of asking questions all lead to dissatisfaction, negative thoughts and hurt feelings. There you have all the ingredients to start a conflict. So what can be done about it?
Instead of trying to talk about things, many people tend to run away from a frank discussion. Instead of clearing the air, they allow the atmosphere to get heavier and the conflict starts gaining momentum: There’s increasingly more distance, discomfort, and negative feelings increase. Everything that the other person does, everything that the other person says is interpreted as a hostile act against us.
Is that what’s really going on? No, it isn’t. One of the main characteristics of a conflict is the inability to interpret the way a person acts and communicates in a realistic way. We can no longer see their positive motivation.
However, a positive motivation forms the basis of any act and communication because its goal is to satisfy the basic needs that each person has in individual proportions: 1) to feel secure 2) to feel important, to achieve recognition and results, 3) to feel and experience new things and 4) to feel a sense of belonging.

The Mediator

Silke Buss, PhD
Silke Buss is a Conflict Mediator recognised by the Portuguese Ministry of Justice. The German-Portuguese communications consultant was approved by the General-Directorate of Justice Policy (DGPJ) in 2018 through an exam on Mediation based on Portuguese law. Silke Buss acquired her skills on a four-term course (12 months) at the University of Koblenz (Germany) in 2014/2015.


Frequent questions about Mediation



Silke Buss, PhD
Tel.: +351 938 223 762 (call to the national mobile network)

BUSS Comunicação | Coaching | Marketing
Tel.: +351 261 938 487 (call to the national fixed network)